Health Care Hero Stories

Lani Dancel, Housekeeping and Laundry Supervisor, grew up in the Philippines and helped to care for her grandparents when she was young. This prepared her well for her career at Altenheim. “Altenheim is my second home, and the residents and staff here are like a second family,” she said. “If I can make the residents happy, then I am happy.”

Lani’s responsibilities include overseeing the cleanliness of resident apartments and laundry operations in all the Altenheim facilities. She makes sure that protocols are followed, that her staff are well trained, and that they have everything they need to do their jobs well. Pandemic protocols require extra cleaning every day in masks, gowns and gloves, and gloves are changed between rooms. “It’s our job to do this well so that we keep everyone safe,” said Lani.

But more than this, Lani believes her presence is important for residents, especially now. “I visit residents even if they didn’t call for anything. I want to bring happiness to them, especially now when we’re locked down. I can feel their pain even though I’m not in their position, so I try to make them smile. I open the blinds to brighten their rooms and give them something to look at, and I stop to chat for a few minutes when I can since they have no family to cheer them. I’m trying to give them hope.” Lani’s empathy improves all the lives around her.

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